As I went in the store manager was just leaned over the back counter with his phone out the whole time and went in to get myself what they call a “famous” apple. I looked upon them and noticed they looked very white and dusty which in chocolate terms means “bloomed”. I asked him why they looked like that and that they shouldn’t and he told me that he messed up in the process. If you mess up your apples, do no sell them. They looked disgusting. I ended up just leaving and heading to Polo Park. I don’t know what kind of manager would put that type of product out and be leaned over the counter where I couldn’t even tell if there was someone working there
I work in the outlet mall so I am constantly here. I absolutely LOVE the chocolate, I've preferred it over most places and used to go to the location in Polo park all the time. However at the outlet mall when the other female manager left (who was a sweetheart btw), I guess she was replaced with a male manager who, every time I go into the store or pass by, I can always see is clearly scrolling through his phone or picking his nose. yep, I said it. PICKING HIS NOSE. in a CHOCOLATE STORE. I will never eat Rocky Mountain chocolate from the outlet mall again, id rather trek all the way to polo to get some basic level of customer service at LEAST. from my experience there are mostly if not only female employees at the rocky mountain in outlet mall, and they all seem fairly nice but I have absolutely no words for their male manager. Sad to see such an amazing chocolate factory I always loved in the hands of someone so rude and disgusting.
Good chocolate. Nice for a treat every once in a while. 😊
Great taste of chocolate Variety of chocolate flavors
As a bunch of us were walking around this new fashion outlet, my friend wanted to buy some chocolate for her family for Christmas. I don't mind some of Rocky Mountain's products, but when 3 of us peered over by the station where the milk chocolate was pouring (smelled incredible) we noticed one of the employee's not wearing gloves as she was dipping the treats and coating them with Chocolate. Then she handed it over to another employee who was wearing gloves and placed it on a tray. I as a paying customer would prefer the one dipping the items into the chocolate wear gloves all the time. That was the first time I seen that in an open public shop. The customer service was good, just that practice of dipping with no gloves kind of threw us off as we are used to seeing people wear protection when handling around open sources of edible items. My friend ended up buying chocolate in a box vs on a stick at this location.
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