Stopped here for an ice cream. It was delicious. Polite staff. The lady said the ice cream was made fresh. All the toppings were fresh also as well as was the waffle cone. We also bought an ice cream cake. It was the best ice cream cake we have ever tried. The server was friendly and knowledgeable. I think her name was Lucy... not sure though.
The service here was excellent. I wasn't able to get the name of the lady who served us but it was at 6:45 pm on Wednesday March 11. She was very polite and friendly and made me an excellent ice cream. This thing was a work of art and it was the most delicious I've had in awhile. She didn't skimp either! She worked very fast and made it exactly the way I wanted. Everything was great. This location is always clean and well stocked and has a convenient customer restroom and numerous tables. It's our favourite ice cream spot. Will be back!
Zoe helped us out with a few different combinations for some photos! She was very attentive to our needs and made some amazing looking bowls for us! Thank you so much Zoe!
Today we have been there around 9:50 pm. It was my first time to try your ice cream. Eventually, we aren’t familiar with your menu. Your employee who is ‘zhi chao’ was too rude. I just wanted to get information like how big your small, how many topics i can choose. She has acted me too rude. All of your employees used scales. But, She just put by estimating. You can make sure i will never ever come your store again by these attitudes.
They have horrible customer services, this is the second time I experienced their horrible services. People normally choose marble slab for the mixing. When I told the guy to mix the ice cream he told me "it's the syrup that won't allow it to mix" well apparently I always get one specific flavour for the past 5 years and St vital marble slab never told me that. They have amazing services at other marble slab except this location.
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